Second to making great games I think that customer care and user communication are among the most important parts of running a game design studio. From what I’ve seen some game designers seem to be under the impression that the more creative of a product that you’re offering, the more leeway you can give yourself. This article is about my experiences with another company that I thought provided great customer care.
We were supposed to have launched our Kickstarter campaign for Buck & Miles over a month ago, on October 21. Suffice to say we underestimated the amount of work it took to prepare, as we are finally going to go live tomorrow. I have no idea whether we’ll succeed or not, but I figured I could at least share whatever insights we’ve come across, in case anyone else is interested.
Ever since we decided to incorporate Astrojone in preparation for the Buck & Miles-Kickstarter campaign I’ve been paying extra attention to how other gaming companies treat their customers. I know how frustrating it can be having to deal with broken games only to realize that the developers have shielded themselves behind a knowledgebase or a forum with no other point of contact. I had a pretty pleasant encounter with Obsidian Entertainments’ operations manager a few years ago after having encountered several annoying bugs in Fallout: New Vegas.
Welcome to the new blog. I’m putting this up in preparation for my new studios’ Kickstarter project – Buck & Miles. It’ll go live on October 21st when Kickstarter (finally) opens up to Swedish project creators, so until then I’ll be sharing my insights and learnings on this page.