Second to making great games I think that customer care and user communication are among the most important parts of running a game design studio. From what I’ve seen some game designers seem to be under the impression that the more creative of a product that you’re offering, the more leeway you can give yourself. This article is about my experiences with another company that I thought provided great customer care.
My friend Ray from Super Adventures in Gaming just wrote a review of one of my all-time favorite games, Realms of the Haunting.
Ever since we decided to incorporate Astrojone in preparation for the Buck & Miles-Kickstarter campaign I’ve been paying extra attention to how other gaming companies treat their customers. I know how frustrating it can be having to deal with broken games only to realize that the developers have shielded themselves behind a knowledgebase or a forum with no other point of contact. I had a pretty pleasant encounter with Obsidian Entertainments’ operations manager a few years ago after having encountered several annoying bugs in Fallout: New Vegas.